These Terms and Conditions (“Terms”) apply to purchases and project work from ZuleForge at zuleforge.com. ZuleForge is a workshop based in Los Angeles, CA 90061. By placing an order or starting a project you agree to these Terms.
1. Who we are
Legal/public name: ZuleForge
Location: Los Angeles, CA 90061, USA
Phone: 1-213-297-4375
Email: sales@zuleforge.com
ZuleForge is a design, fabrication, and repair workshop. We sell ready-to-ship products and we also take on custom work, including 3D scanning and CAD, 3D printing and small-run fabrication, electronics repair and hardware modification, finishing (paint, hydrographics, and related surface work), and one-off or small-batch parts, fixtures, and assemblies.
Some catalog items are aftermarket accessories, used or harvested parts, or modifications for hardware made by other companies. Those listings are for compatibility only. ZuleForge is not affiliated with, endorsed by, or sponsored by Razer, Lian Li, Cooler Master, IKEA, or other brands named on product or service pages.
2. Orders and payment
Shop orders are placed and paid on this website. Custom projects may be quoted and invoiced before work starts. We accept major credit and debit cards, PayPal, and the other methods shown at checkout. An order or project is not accepted until payment terms for that job are met.
Please check product options, colors, and special instructions before checkout. For custom work, the written quote or project confirmation controls scope, price, and timeline. If we need clarification, we will contact you at the email on the order.
3. Production, shipping, and pickup
Production time is separate from transit time. Typical processing is 3–7 business days for standard shop orders and 7–14 business days for custom or painted orders. Custom fabrication, repair, and finishing jobs are quoted individually. If a product listing or project quote shows a different estimate, that estimate controls.
Domestic shop orders generally ship via USPS Ground Advantage. Transit is typically 2–5 business days after the order ships and is not guaranteed. Local pickup in the Los Angeles, CA 90061 area may be available by appointment when offered at checkout or arranged for a project.
Full production, shipping, pickup, international, and packaging details for shop orders are in our Shipping & Returns Policy.
4. Cancellations, returns, and refunds
Shop-order cancellations must be requested within 24 hours of ordering and only if production has not started. Custom project cancellations follow the quote or written confirmation for that job.
Returns, refunds, restocking fees, and eligibility for custom work or modifications are governed by our Shipping & Returns Policy. That page is the controlling policy for this store and for Shopping ads.
In summary: eligible non-custom shop returns are accepted within 30 days of delivery; non-defective returns are subject to a 30% restocking fee; custom products, fabrication, finishing, and hardware modifications (including send-in repairs) are generally not returnable unless defective. Send-in services also follow the terms on the service listing, including that the device is customer-supplied.
5. Custom work and handmade variation
Made-to-order colors, finishes, configurations, repairs, and fabricated parts are produced specifically for your order or project. Small differences in color, texture, or fit are normal for handmade, repaired, and 3D-printed goods and are not defects unless the item does not meet the agreed specification.
6. Intellectual property
ZuleForge product designs, project files, images, and related content are owned by ZuleForge unless a listing or written agreement states otherwise (for example a Creative Commons or public-domain source model, or files you supplied). You may not copy or resell our designs without written permission. Customer-supplied parts, devices, and files remain yours; we use them only to complete the work you requested.
7. Liability
ZuleForge is not responsible for injury, damage, or loss from misuse of products, repaired devices, or modified hardware. Some items contain small parts or are intended for adult use. Send-in equipment is handled with care; remaining risk to customer-supplied devices is described on the service listing and in the Shipping & Returns Policy.
8. Contact
Questions about an order or project: sales@zuleforge.com or 1-213-297-4375.
We may update these Terms. The version posted on this page applies to orders and projects started after it is published.